A Virtual Intensive for Volunteer Managers and Coordinators

Volunteer Managers and Coordinators are an integral part of the hospice team. COVID-19 has presented unprecedented challenges, but we are beginning to see the light at the end of the tunnel. Join us for a virtual intensive focused on topics that can help reintegrate, rebuild, and enhance your hospice volunteer program.



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Session I: Review of Current Landscape for Volunteer Managers and Coordinators
Tracy Roberts, Director of Volunteer Services, Agape Care
Marketta Williams, B.S., M.S., CAVNC, Coordinator, Volunteer Services & We Honor Veterans, UNC Hospice
Since COVID-19, there have been many challenges for hospice providers, including volunteer managers and coordinators. This session will review the current landscape for volunteer managers and coordinators as well as strategies you and your team can implement now to prepare for success. 

Session II: Regulatory Review for Hospice Volunteer Programs
Matt Wolfe, JD/MPP, Partner, Parker Poe
This session will provide an overview of the Conditions of Participation (CoPs) and the current state of federal requirements for hospice volunteer services. This session will also discuss some of the risks and important considerations for organizations regarding reintegrating your volunteers as it relates to the current public health emergency. 

Session III: Rebuilding and Reintegrating Your Volunteer Program
Marketta Williams, B.S., M.S., CAVNC, Coordinator, Volunteer Services & We Honor Veterans, UNC Hospice
COVID-19 has impacted many programs to the detriment of months and years of work invested by volunteer managers and coordinators. This session is design assist leaders of volunteers in rebuilding their volunteer program, determining what is needed and how to successfully integrate volunteers. This session is useful for anyone who is starting from scratch to programs that may need a refresher. Ensuring a continuous funnel of volunteers is paramount to any hospice volunteer program. This session will also review best practices for recruiting volunteers of all ages and demographics, as well as ways to retain the volunteers you have currently.

Session IV: We Honor Veterans Program Overview
Emily Marge, MPS, Veterans Services Associate, National Hospice & Palliative Care Organization
This session will provide an overview of the National Hospice and Palliative Care Organization (NHPCO) We Honor Veterans (WHV) program. If your hospice is currently a WHV partner, this session will provide tools and resources to enhance your current efforts. If your hospice is not involved with WHV as a partner, join this session to learn how you can get started. The session will include a review of answers to some of the most common WHV partner level questions received by the NHPCO WHV team, as well as insights into ways that hospices across the country have successfully adapted their WHV program efforts during the public health emergency. 


Prior to the webinar, a Zoom link will be e-mailed to you. You will need to register through this link to attend the webinar. After registering via Zoom, you will receive a confirmation email which will include a join link to access the webinar, a dial-in number and an access code to listen in via telephone. You will also be sent any pertinent handouts if available. 

Registration Fee:
The registration fee covers one individual and one continuing education (CE) certificate (if applicable). Multiple site participation from individuals within your agency will require separate registration. For example: if your agency has paid for 1 participating registration but 3 people from your agency would like to attend and receive CE credit, your agency will need to pay a separate registration fee for all 3 participants. In addition, if your agency has sent in 1 registration but 3 people from your agency register through the Zoom link, your agency will be invoiced the registration fee for the additional 2 registrations. The handouts will be emailed to you to the email address you provide. Please feel free to provide an additional email address as a backup. If you would like to register more than 10 attendees from your agency, please contact richard@ahhcnc.org for discount group pricing.

Cancellation and Substitution Policy:
Fees will be refunded, or invoices will be adjusted, only if written notice of cancellation is received by AHHC one week prior to the event. In the event of cancellation, AHHC will retain, or charge, 50% of the initial registration fee, per registrant, to cover administrative overhead. Once written cancellation is received, an AHHC staff member will review for approval. If your cancellation is approved, we will email back a signed and dated copy of the cancellation that your agency should retain on file in case of questions. Substitutions may be made up to the day of the event. Please contact Richard Lawrence if you have any questions at richard@ahhcnc.org. 


4/29/2021 9:00 AM - 2:00 PM
Eastern Daylight Time

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